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How the inbox works

Filters, labels and the panels either side of a conversation.

The inbox is three areas: filters down the left, filters and search across the top, and the list of people in the middle.

The inbox in full, with the smart filter row across the top, the search field beneath it, and the member list with columns for labels, pipeline, notes and reminder.
The three areas: filters left, search and smart filters top, people in the middle.

The sidebar

Conversations

  • Inbox — active conversations, mirrored from LinkedIn
  • Archived — conversations you archived on LinkedIn

My network

  • All members — everyone visible in your inbox, except those you have archived inside LinkedLeads
  • Reminders — people with an active reminder
  • Connections — your 1st-degree LinkedIn connections
  • Contacts — people you imported, or messaged without connecting
  • Archived — people you archived inside LinkedLeads

Labels — your own tags.

Pipelines — your boards. Click one to jump straight to a column.

Smart filters

Across the top of the Inbox view:

  • All
  • Unread
  • Last message sent by member
  • Last message sent by me
  • Never answered

Last message sent by member is your reply queue. Never answered is the follow-up queue. Between them they cover the two ways a conversation goes cold.

The smart filter row offering All, Unread, Last message sent by member, Last message sent by me and Never answered.
The five smart filters. The two rightmost are the ones that surface neglected conversations.

Search behaves differently by view

  • In the Inbox, search looks inside the messages themselves
  • Everywhere else, it matches name, surname or headline

Labels

Apply one or more labels to anyone — Hot lead, Recruiter, Follow up. Clicking a label filters the view to it. See apply labels from the inbox, a chat or a pipeline.

The inbox sidebar listing custom labels including Account Manager, Attention needed, Growth Hacker and Top Candidate, each with its own colour.
Your labels in the sidebar. Clicking one narrows the list to the people carrying it.

Quick actions on hover

Hover over a row and you can act without opening anything:

  • Add a label
  • Add to a pipeline
  • Schedule a reminder
An inbox row with Labels, Add to Pipeline and a reminder control revealed along it.
The three quick actions, highlighted, appear on the row as you hover it.

Exporting what you are looking at

The Export button produces a CSV of every member currently visible under your filters — so filtering first is how you export a segment.

The inbox header with a CSV export control at the right-hand end of the filter row.
The CSV control, highlighted. It exports what the current filters are showing, not the whole inbox.

Batch actions

Select members and a batch action menu replaces the search bar. What it offers depends on which sidebar filter you are in. See run batch actions in the inbox.

The inbox with five members selected and the batch action toolbar shown in place of the search bar.
With people selected, the toolbar takes over the search bar's place.
The full batch action toolbar shown above the member list.
The batch action menu, which appears in place of the search bar.
Five batch action icons each badged with the LinkedIn logo.
Badged actions run on LinkedIn and are paced.
Six unbadged batch action icons for labels, pipelines, reminders and hiding a member.
Unbadged actions only touch LinkedLeads, so they are immediate.

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